REFUNDS, RETURNS, & EXCHANGES

What do I do if items are missing from my order?

We’re sorry to hear that you’re missing items from your order. Remember that you’ll receive multiple packages as FoodSocial is a Marketplace between customers and suppliers. However, if it’s been over seven business days and you still haven’t received an item, contact us here with your order number and which item(s) you’re missing. Our customer care team will do everything they can to make this right.

My item arrived damaged. What can I do?

I'm sorry to hear your item arrived damaged. We want to make it easy for you to report any damages; please take pictures showing the damaged item and any shipping containers or packaging.

Once you have the photos, contact our customer support team here and let us know you want to file a damage claim. The pictures will help us determine the best solution, whether requesting a replacement item from the maker or refunding you.

Please contact us hi@foodsocial.io as soon as possible so we can make this right!

How are refunds processed?

Original Payment Method Refunds:

If the order was paid by credit card, the refund will be credited back to the same credit card used to make the purchase.

For PayPal, the refund will go back to the respective PayPal account.

For orders paid by debit card the refund is typically credited back to the same bank account. This process usually takes 3-5 business days.

 

Return & Exchange Policy

We understand that not everything works out. Our team is here to help make any order right. If you are dissatisfied with your order for any reason, please contact us immediately following delivery at help@FoodSocial.io.  Depending on the details, we’ll do our best to help. Please note, that due to safety regulations, we’re unable to accept returns.